Items for shipment to countries outside of Ghana. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees
Delivery within Ghana 48 hours; 120 Hours for International Shipment.
You can cancel your order before shipment within 6 hours.
You can request for refund under the following circumstances:
- you received the wrong item
- you received a damaged item
- you did not receive your item within the stipulated time (if there are delays due to factors attributable to you such as providing the wrong address, we will not be held liable for the delays)
Vzone Return Policy:
Return Policy on Computers and Electronics:
New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Vzonegh.com that didn’t start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
Vzonegh.com may test computers that are returned because they didn’t start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned desktop, laptop or tablet that is damaged through customer misuse, its missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
Requests for refunds can be made using our contact us page.
International Shipping Laws?
About Customs, Duties & Taxes:
When ordering from www. vzonegh.com, you’re responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of Ghana may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; VZONE has no control over these charges, nor can VZONE predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.